Sales Support Co-Ordinator

About the Company: Trayne Consulting is currently recruiting an experienced Sales Support Co-Ordinator to join our National Client working out of their Girraween Office. Specialising in timber and aluminium windows and doors, our Client is an industry leader in their field.

About the Role: Reporting to the Sales Manager, we have an exciting opportunity for a self-motivated individual where you will support a small team of Sales Reps and Showroom Consultants to carry out sales, customer service and admin support activities. With a proven track record in customer service, sales and administration, this role will not only see you enjoying being constantly challenged but will see you dedicated to succeeding within the organisation. This role will be based from our Client’s Girraween office and will see you liaising with builders, developers, trades and residential customers as well as internal customers to ensure that the sales process is followed from start to finish.

The Benefits: In return you will be rewarded with:

• A competitive salary

• Laptop

• Ongoing training

• Opportunity to grow within a global organisation

• After initial 6-month period opportunity to work from home 1-2 days per week (in line with business requirements)

Key Duties:

Assist the Sales Reps & Showroom Consultants with processing, qualifying, and closing of sales leads

• Timely preparation of quotes, quote follow up and responding to quote enquires

• Provide first class support to Sales Reps & Showroom Consultants by providing support to the customers and keeping them abreast of product installation timings and communicating any delays

• Liaise with customers both over the phone as well as online, building excellent relationships & maximising every opportunity

• Be a subject matter expert in the suite of products so you are giving the right advice to customers from both a technical and design consultation approach.

• Have the ability to re-estimate and re-quote on jobs

• Ensure orders are input into the system in a timely and efficient manner

• Ensure all KPI's are met and all reporting, documentation and order processing is done in a timely and accurate manner

• Provide all round admin support to the Sales Reps and Showroom Consultants

Required & Experience:

• Demonstrated experience in a similar Sales, Customer Service and Admin role with a proven track record in exceeding sales targets and KPI’s highly regarded

• Experience in the building/trades industry highly desirable

• Sound knowledge in window and doors – highly desirable

• Good computer skills and strong organisational skills to process paperwork for orders & follow up with their progress

• Outstanding customer service skills, where no task is too big or too small, with high attention to detail, follow up and ability to meet deadlines

• Experience with Salesforce, V6 or a CRM highly regarded

Skills & Attributes:

• Ability to liaise with a wide variety of customers, both internal and external

• Ability to provide a customer centric approach to every interaction

• Excellent communication skills with the ability to build instant rapport with both internal and external customers

• Ability to work autonomously and be self-driven to meet KPIS whilst being part of a successful team

• Have the desire and drive to be #1

Customer service must be at the forefront of every interaction, coupled with a natural sales ability to close each interaction with the diverse range of customers that you will liaise with on a day-to-day basis. Please note the successful candidate will need to undergo a pre-employment health check including a drug and alcohol test as well as provide a clean valid police check completed within the last 6 months. If you have the relevant experience and are looking for that next challenge, then please apply on-line attaching your resume in word format. Due to a high volume of applicants, only shortlisted candidates will be contacted

recruitment@trayneconsulting.com.au