Customer Service Specialist
Trayne Consulting is currently recruiting a Customer Service Specialist for our client who provides Insurance Premium Finance to clients via their Insurance Broker network throughout Australia.
Located in Paradise Point, this is an exciting opportunity for someone who is ready to be trained in a variety of both customer service and office admin duties.
The successful candidate will need to be a strong team player, customer focused and have a professional manner as you will be dealing with a wide range of customers over the phone.
The key duties of the role are as listed, but not limited to:
Contacting customers by phone, email and SMS regarding overdue insurance payments
Liaise with Insurance Brokers and Accounting firms to resolve debtor issues
Collaborate with external collections agency to recover losses as applicable
Date entry of key information into the clients CRM
Respond to web-based queries
General office admin duties including answer phones, filing, copying and general payment tasks
Provide backup support to all other team members
To be successful in this role, you must have the following proven key attributes:
A strong can-do work ethic where you are looking for an opportunity to become part of a long-term team
Basic Word, Excel & Outlook with the ability to quickly learn in-house systems as well as fast and accurate data entry skills
Excellent communication skills both verbal and written and have the ability to build positive relationship and liaise clearly and concisely with external parties
Comfortable in handling difficult conversations from time to time
Must have a flexible and interchangeable attitude to work across all parts of the business and to cover for other team members when they are on leave.
Please note the hours for this role are Monday to Friday 8:30am - 5:00pm. As our client has a national customer base you may be required to work local public holidays, however you will get time off in lieu for any public holidays worked. In addition, our client remains open over the Christmas/New Year period (not including public holidays) so you may be required over this period.
If you are looking for a new opportunity where you can learn a range of skills and be part of a successful team, then please apply on-line attaching an up-to-date resume in Word format ensuring that your relevant skills are highlighted in your resume.
Due to a high volume of applicants only short-listed candidates will be contacted.