• Trayne Consulting

Claims Administrator


About The Company


Thrifty's vision is to be the best car rental company in Australia, offering customers the 'best' service, the 'best' rates and the 'best' experience.


100% owned by NRMA, Thrifty customers can take comfort in knowing they are dealing with one of Australia's most trusted and reliable brands. We are passionate about delivering exceptional service and value and want each customer’s experience to be a positive interaction.


About The Role


Reporting to the Chief Financial Officer, we are looking for an experienced Claims Administrator who will be responsible for the processing of all damage claims and mitigating any losses incurred.


This role is a permanent full-time role, where you will work Monday – Friday in our Southport Office.


The successful candidate will have a pro-active, can do attitude where no task is too big or too small and has the ability to work in a fast-paced team.

In return you will be rewarded with a competitive salary as well as have access to amazing benefits such as Thrifty discounts for yourself, your family and friends.


The key responsibilities for this role are listed below, but not limited to:

  • Collate and prepare documentation and supporting evidence for each claim

  • Manage the process of the claim from beginning to end

  • Ensure accurate reporting of vehicle damage

  • Analyse damage claims to determine cause and fault

  • Assess the amount owed by customers and liaise with customers to arrange payment to cover damage

  • Process letters of demand and follow up as required

  • Work with internal stakeholders to ensure all information has been correctly collected, request further/missing information as well as liaise with the Debt Collection team

  • Liaise with 3rd party insurers

  • Update the system to reflect each stage of the process until claim is closed

  • Provide regular reports to Management as required

  • Ensure all legal requirements are followed for claims recovery/liability

  • Any other duties, as directed by immediate supervisor

  • Adhere to all compliance, WH&S and all policy and procedures to ensure a safe working environment


To be considered for this role you must have:

  • Demonstrated experience in a similar role highly regarded

  • Knowledge of insurance claims procedures preferred but not essential

  • Prior experience in the rental car industry highly regarded

  • Strong administration skills, with the ability to multi-task, prioritise, meet deadlines and work in a fast-paced environment whilst remaining calm

  • Attention to detail is a MUST ensuring the correct documents are prepared as well as a good eye for figures and calculations

  • Exceptional organisational, interpersonal and time management skills with the ability to take ownership of work

  • Intermediate to Advanced computer skills in Microsoft Office Package - Word, Excel, Internet, & Email, with the ability to pick-up in-house systems quickly

  • Ability to communicate professionally and effectively – both written and verbally

  • Ability to negotiate and to handle difficult customers

  • Ability to work in a dynamic team environment

  • Knowledge of or the ability to rapidly acquire knowledge of legislation, policies and procedures relating to insurance contracts, road rules and privacy information


The successful candidate must have full work rights in Australia and provide a clean valid police check completed within the last 6 months as well as a clean current Australian Driver’s License – manual highly regarded, as from time to time you will be required to assist in the movement of fleet from Depot to Depot.


If you are looking for that next opportunity and want to work for a dynamic National Company that puts its people first, then please apply by emailing your up-to-date resume to recruitment@trayneconsulting.com.au.


Due to a high volume of applicants, only shortlisted candidates will be contacted.

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